Booking and privacy information

01 · Booking

When a trip is confirmed

A request sent through this website, WhatsApp, phone or email is not yet a confirmed reservation. ASCEND confirms availability, the exact vehicle, passenger and luggage capacity, pickup details, route and price in writing. Any deposit or payment requirement is disclosed before you accept the booking.

02 · Pricing & payment

What the written quote controls

Published prices are starting references unless explicitly marked as fixed. Your quote identifies the included route, service window, stops, waiting time and payment method. Added stops, extended waiting, changed destinations or material schedule changes may require a revised price, which is communicated before service when reasonably possible.

03 · Flight changes

Arrival information matters

When a valid flight number is provided, ASCEND uses it to coordinate airport pickup timing. If a flight is delayed, diverted or moved to another day, ASCEND communicates directly about the revised plan, availability and any material change to the service.

04 · Cancellations

Terms are disclosed before payment

Cancellation, rescheduling and refund conditions can vary with the date, route, reserved service window and third-party commitments. The applicable terms are included in the written proposal before a deposit or payment is requested. Ask ASCEND for clarification before confirming if any condition is unclear.

05 · Luggage & special needs

Capacity is reviewed, not assumed

Passenger capacity depends on the volume of luggage and equipment. Declare checked bags, carry-ons, strollers, wheelchairs, surfboards, golf bags and child-seat needs before confirmation. ASCEND will confirm whether the requested configuration can be transported safely.

06 · Website privacy

How the quote form handles information

The form on this website prepares a message in your browser. ASCEND’s website does not store the entered name, flight or trip notes before you choose to send them. Once sent through WhatsApp or email, the information is handled by that provider and used by ASCEND to answer, quote and coordinate your request.

The site may measure non-sensitive actions such as quote starts and contact clicks. Tracking events are designed not to include passenger names, flight numbers or private message content. Do not submit card numbers, passport details or sensitive medical information through the website form.

Questions about information shared with ASCEND can be sent to info@ascendcostarica.com or discussed by phone at +506 8639 4555.